CVAS Guides For Deaf Users

Congratulations! You have successfully downloaded the CVAS app and registered. Now you’re ready to use the CVAS app.

Before we get started, you must first Login. Please note, the CVAS app works in the background of your phone. You need to remain logged in to make and receive calls. It operates like WhatsApp and will not deplete your battery life. So please stay logged in.

LOGIN

Click on the CVAS app on your phone. The following screen appears

Image of the CVAS App Login Screen

Enter your username
Enter you password
Click Login. The following screen appears

At bottom of the screen, you will see five buttons

History – contains a list of all your incoming and outgoing calls
Dialpad – for the numbers to dial a phone number
Contacts – listing of your personal contacts on your phone
Chat – text messages between you and the CVAS agent
Settings – for settings and support

Now you’re ready to make and receive calls!

Please note, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.

CALLING SOMEONE

To call a hearing person

Open the CVAS app
Click Dialpad. The following screen appears
Type the seven digits of the number of the person you wish to call. The phone number or the name of the person will appear at the top of the dialpad.
Click on the video (camera) button, which is on the bottom left-hand side of the dialpad. You will now see the interpreter or agent.
The agent will connect you to the hearing person. Simply sign to the agent what you would say if you were speaking to the person directly. The agent will then relay to the person what you sign, as if they are you.

ENDING A CALL

When you wish to end your call

Click on the black part of the screen next to where you see your picture
Click on the red button to end the call

RECEIVING A CALL

When a hearing person or an agent calls you, the following screen appears

Image of the screen that appears when there is an incoming call.

Click on the green video call (accept) button on bottom left-hand side.
You will then be in a video call with the agent, who will relay what the hearing person wishes to say to you. Again, sign to the hearing person as if you are speaking directly to them.

OTHER FEATURES

VIEWING VIDEO MAIL

If an agent is unable to reach you, they might send you a video mail.

Open your email
Check your inbox for an email from noreply@puc.network, entitled “You have a message”.
Click on the attachment at the bottom of the email

If there is not a message in your Inbox, check your Spam or Junk folder. If there is an email from noreply@puc.network move it your inbox to view the attachment. The attachment will not open if it remains in your Spam or Junk folder.

Great, you’re all done! Now you know how to use CVAS. Enjoy!

Watch the next video for other important information such as what to do if you have forgotten your password, how to change your password, and if you must, how to log out.

Caribbean Telecommunications Union

: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago

: +1(868)628-0281, ext. 234

: cvas@ctu.int