cvas@ctu.int | +1(868)628-0281, ext. 234 | Monday, Wednesday, Friday: 11am - 7pm
Banner image with page title:CVAS Guides for Deaf Users

GUIDE TO USING CVAS

Login & Regular Use

Congratulations! You have successfully downloaded the CVAS app and registered. Now you’re ready to use the CVAS app.

Before we get started, you must first Login. Please note, the CVAS app works in the background of your phone. You need to remain logged in to make and receive calls. It operates like WhatsApp and will not deplete your battery life. So please stay logged in.

LOGIN

Click on the CVAS app on your phone. The following screen appears

Image of the CVAS App Login Screen

Now you’re ready to make and receive calls!

Please note, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.

REGULAR USE

There are four main features in the CVAS app:

  1. Calling Someone
  2. Ending a Call
  3. Receiving a Call
  4. Viewing a Video Mail

CALLING SOMEONE

To call a hearing person

ENDING A CALL

When you wish to end your call

RECEIVING A CALL

When a hearing person or an agent calls you, the following screen appears

Image of the screen that appears when there is an incoming call.

OTHER FEATURES


VIEWING VIDEO MAIL

If an agent is unable to reach you, they might send you a video mail.

Great, you’re all done! Now you know how to use CVAS. Enjoy!

Watch the next video for other important information such as what to do if you have forgotten your password, how to change your password, and if you must, how to log out.

CTU logo in white against a blue background

Caribbean Telecommunications Union

: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago

: +1(868)628-0281, ext. 234

: cvas@ctu.int

© 2020 Caribbean Video Assistance Service. All Rights Reserved.