cvas@ctu.int | +1(868)628-0281, ext. 234 | Monday, Wednesday, Friday: 11am - 7pm
Banner image with page title:CVAS Guides for Deaf Users

CVAS Registration Guide

Step 1: Review the steps below

This guide explains the registration process, which you do as soon as you download and install the CVAS app. You register for CVAS by completing the four forms and following the instructions to complete them included below.

To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at cvas@ctu.int with your first and last name, a username and password, and your email address and smart phone number. You will then receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.

If you do not wish to be registered, please go to Step 2.

If you ask to be pre-registered, you will receive an email as outlined in Step 6 below. You will then need to complete the last step 7 and then move on to Guide 3. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you click on Change Password in the CVAS app login screen and follow the instructions in the app.

Step 2: Complete the User Signup Form

When you click on the "Create New Deaf User" button in the CVAS app, the screen shown below will appear. On the form:

  1. Enter a User Name of your choice. The User Name must be at least 6 characters long and cannot contain spaces or any special characters. Then click on “CHECK NAME” to verify the availability of your User Name.
  2. Enter the password of your choice and click on “SHOW PASSWORD” to ensure that you have entered your password correctly.
  3. You will then be able to click “NEXT” to proceed to the second form.

Image of the first registration screen which requests a username, that must be checked for its availbility and a corresponding password.

Step 3: Create Your User Profile

Complete the form below to create your unique user profile. Note for:

  1. Address Line 2 (This input field can be left blank)
  2. State/County: Enter N/A
  3. Postal Code: Leave Blank
  4. Country Code: Enter TT
  5. PSTN Number: Enter the 10-digit mobile phone number, starting with the Trinidad and Tobago area code, 868, for the phone onto which you will download and install the CVAS app.

Once you have entered the requested information, NEXT will become clickable. When you click on NEXT, you will be taken to Step 4 Subscriptions.

Image of the second registration screen which requests the first name, last name, email, address, city, state/county, postal code, country code and PSTN number of the user.

Step 4: Subscriptions

Do not enter anything on the screen below. CVAS does not have any subscription services at this time.

When you click on NEXT, you will be taken to Step 5: Terms and Conditions.

Image of the third registration screen which shows subscriptions. CVAS does not have subscriptions.

Step 5: Terms and Conditions

Please read the Terms and Conditions of Use of CVAS in their entirety and then check the Accept Terms and Conditions box to accept them. CREATE USER will then become clickable.

Image of the fourth registration screen containing the User Terms and Conditions.

Click CREATE USER and you will see the message below. Select Done to exit to the Login screen(iPhone).

Image of the fifth registration screen displaying the success message received on successfully submitting the registration form.

Step 6: Check Your Email

SEARCH your Inbox, Promotions, Junk Mail or Spam folder for an email from “donotreply@puc.network”, with the subject New User Verification. If you wish to verify the validity of the email, please contact cvas@ctu.int

If the email is not in your Inbox or Promotions folder, it will be in your Junk Mail or Spam folder. Drag the message into your Inbox and it will read:

Image of the email received from CVAS containing the link to complete the final step of the registration process.

In the email, you will CLICK on the link above, which will take you to the final stage of the registration process.

Step 7: Complete the Registration Process

Having clicked on “Click here to continue the setup process”, you will see the screen below.

Image of the final screen in the registration process containing a congratulatory message and confirmation of the successful creation of the user account.

Click on START USING THE SERVICE in the message above and your registration will be complete! You will be taken to the CVAS home page in your web browser, shown below.

There you can click on the menu link to the user guide at the top of the screen to continue to Guide 3, Using CVAS.

You have now completed the CVAS app registration guide. If you wish to register and start using CVAS now, click the link below. Once registered return to this website and read the Guide to Using CVAS.

CTU logo in white against a blue background

Caribbean Telecommunications Union

: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago

: +1(868)628-0281, ext. 234

: cvas@ctu.int

© 2020 Caribbean Video Assistance Service. All Rights Reserved.