To become a CVAS user, all you need is the CVAS app, which is available for mobile devices in the Apple App Play for iOS devices.
We have set out below three step by step guides that explain what you will do to get up and running, and using CVAS.
The three guides are as follows:
Note, please read all three guides before downloading the app and registering for CVAS.
Use the link below to download CVAS onto your windows device.
Locate the downloaded file on your computer and extract the contents. Within the extracted folder run the install application titled 'setup.exe' and select 'Install' when prompted. Once the installation is complete the application will launch and open to the login screen.
You have successfully downloaded and installed the CVAS Windows applications.
Existing users may continue to the Guide to using CVAS. New users may proceed to the next guide on registering for CVAS.
You register for CVAS by completing four forms. This can now be done from within the CVAS app.
To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at firstname.lastname@example.org with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.
If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.
If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".
If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.
If you do not use the Google Chrome browser, you will first need to download it in order to register using the step by step instructions below. Once you have downloaded and installed Chrome, it will ask you if to make Chrome your default browser. Press tab to the Make Default button and press enter. Then a Settings dialogue box will open. Tab until you hear “web browser Microsoft Edge or the name of your original default browser”. Press enter there and tab until you hear “Google Chrome button” and press enter. Google Chrome will then be your default browser.
Note, the instructions below have been based on Windows devices with NVDA and JAWS screen readers.
You will complete Form 2 by entering the information requested into ten edit fields. Your cursor will already be on the first edit field and you will hear “First name required, edit”. After you have input the information in each edit field, press Tab to move to the next edit field. The names of the ten edit fields are as follows:
Having entered the information into the edit fields, the form is complete. Press Tab three times and press enter on NEXT button to continue to Form 3.
CVAS does not have any subscription services available at this time. Your cursor will already be on the NEXT button, so simply press enter to continue to Form 4.
TERMS AND CONDITIONS OF USE OF CVAS AND ITS RELATED WEBSITES ALL USERS ARE ENCOURAGED TO READ IN ITS ENTIRETY THE TERMS AND CONDITIONS OF USE OF CVAS AND ITS RELATED WEBSITES, “cvas-ctu.org” AND “cvas.info”. YOU WILL BE ASKED TO AGREE TO AND ACCEPT THESE TERMS AND CONDITIONS BEFORE YOU CAN USE CVAS.
The Caribbean Telecommunications Union (CTU) is implementing a new initiative for Deaf and Blind users in the Caribbean, the Caribbean Video Assistance Service (CVAS). It has launched a pilot project to test and determine how best to operate the service, given that this is a new service in the region. CVAS uses a software platform and a user application known as PUC (Personal Universal Communicator) provided by VTCSecure, Inc. of the United States. CVAS is a free service and as such you may use the service during the testing phase, under the following terms and conditions:
The CTU and VTCSecure Inc. will not be liable for any loss or damage of any nature from use of CVAS.
The CTU, its agents and/or affiliates shall not be liable for damages or expenses caused and/or suffered as a result of any use of misunderstandings or miscommunications due to poor or erroneous translations. In particular, neither the agents, CTU, CVAS nor VTCSecure Inc. shall be held liable for the following through use of CVAS:
Agents shall terminate a call deemed in violation of these terms and conditions of use. Any call containing the following shall be terminated immediately:
We reserve the right to terminate access to the service by any user deemed to be abusing the service or using it in a manner that is inappropriate, offensive or causes a breach of these terms and conditions.
We will not share users’ information with companies, organisations or individuals without the consent of the user. However, we may share non-personally identifiable user information with CTU Member States, the media and our partners such as publishers, advertisers, developers, or rights holders.
That you will not use CVAS and its related websites if you do not agree to all of the terms and conditions stated herein.
8th May 2020
A new screen will then open. Press Control Home to go to the top of the screen and you will hear “Success”. Press on the down arrow and you will hear the remainder of the narrative on that screen indicating you are to go to your email inbox.
You will then go to your email inbox to complete the next steps of set up process.
Search your Inbox and Promotions folders for the email and, if it is not there, your Junk Mail or Spam folders, for an email from email@example.com, with the subject New User Verification. If you wish to verify the validity of the email, please contact firstname.lastname@example.org.
If the email is in your Junk Mail or Spam folder, move the message into your Inbox in order to read it properly.
When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”
A new screen will open and you will hear a message of Congratulations, which will say:
“You have now been successfully registered as a CVAS user. However, to use the service, you must download and install the CVAS app. Press on the link in the email, which says “(START USING THE SERVICE)”.
Once you press enter on the link in the email, you will be taken to the CVAS website home page. For now, please press enter on the link below to go to the Guide to using the CVAS app on your mobile phone, which is the final Guide of the three Guides for Blind Users.
Please review the steps below that explain how to use CVAS.
To log in for first time, open the CVAS application and you will hear “Username edit box CVAS”. CVAS will already be in the first input field at the top of the log in screen. Enter your user name.
Then, locate the next field and you will hear “Editing Password Edit box”. Enter your password.
Locate the Login button and select it to log into the application.
After you have logged in for the first time, you will remain logged in unless you choose to log out of the application.
Below is a description of the other important items contained on the Welcome screen:
Having logged in, to make a call, select Dial pad. The dial pad is the usual dial pad you are accustomed to on a mobile device. Dial 0, then navigate to the video call button and select it to make a video call so that the agent will see and be able to assist you.
Once you call using CVAS, you will be connected to an agent. Simply tell the agent about the assistance you need and they will provide it by using the camera on your mobile device.
Remember, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.
To end your call, navigate until you hear “hang up call” and then do so.
Should you need to log out of CVAS, navigate to the “More” option on the welcome screen and open the menu. Then, navigate to “Settings” and continue until you “logout” and select this option. You will hear “Logout?”. Navigate to the yes button, select it and you will be logged out. You will be logged out of CVAS and returned to the Login screen for the CVAS Network.
If you need a new password, send an email to email@example.com and ask for a temporary password to be provided to you.
Use the Change Password link that you will see on the Log in page of the CVAS app. Note you must know your old password to use this link.
You have now completed reviewing the three CVAS User Guides.
Caribbean Telecommunications Union
: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago
: +1(868)628-0281, ext. 234
© 2020 Caribbean Video Assistance Service. All Rights Reserved.