You register for CVAS by completing four forms. This can now be done from within the CVAS app.
To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at cvas@ctu.int with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.
If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.
If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".
If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.
CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply double tap on NEXT to continue to Form 4.
A screen will then open and you will hear “Your user has been created and is waiting for your response. Follow the link in that email to complete the next step, heading level 4”.Then you will go to your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders, for an email from donotreply@puc.network, with the subject “New User Verification”. If you wish to verify the validity of the email, please contact cvas@ctu.int.
If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.
When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”
Swipe right until you hear the link “Press here to continue the setup process” Double tap there and a new screen will open and you will hear a message of Congratulations, which will say “You have now been successfully registered as a CVAS user. However, to use the service, you must download and install the CVAS app. Press on the link in the email, which says “(START USING THE SERVICE)”.
Press Control Option Space together on the link in the email and a new screen will appear with a message of Congratulations, which will say, “You have now been successfully registered as a CVAS user. However, to use the service, you must download and install the CVAS app”. Press Control Option Space on the link in the email, which says “(START USING THE SERVICE)” and you will be taken to the CVAS website home page. From there you can return to the CVAS App. For now, please press Control Option Space on the link below to go to the Guide to using the CVAS app, which is the final Guide of the three Guides for Blind Users.
You register for CVAS by completing four forms. This can now be done from within the CVAS app.
To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at cvas@ctu.int with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.
If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.
If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".
If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.
Note, after you complete each edit field in one of the forms to be completed, touch at the top of the screen, then swipe to the right to go to the edit field to hear what you entered. If there is an error, double tap and re-enter the information. Then touch again to the top of the screen and swipe right until you get to the next edit field and so on.
CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply double tap on NEXT to continue to Form 4.
A screen will then open and you will hear “Your user has been created and is waiting for your response. Follow the link in that email to complete the next step, heading level 4”.Then you will go to your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders, for an email from donotreply@puc.network, with the subject “New User Verification”. If you wish to verify the validity of the email, please contact cvas@ctu.int.
If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.
When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”
Swipe right until you hear the link “Press here to continue the setup process” Double tap there and a new screen will open and you will hear a message of Congratulations, which will say “You have now been successfully registered as a CVAS user. However, to use the service, you must download and install the CVAS app. Press on the link in the email, which says “(START USING THE SERVICE)”.
Swipe right until you hear the link “(START USING THE SERVICE)”, double tap there and you will be taken to the CVAS website home page. You can now return to the CVAS app. However, for now, swipe right on the link below and double tap there to go to the Guide to using the CVAS app, which is the final Guide of the three Guides for Blind Users.
You register for CVAS by completing four forms. This can now be done from within the CVAS app.
To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at cvas@ctu.int with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.
If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.
If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".
If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.
If you do not use the Google Chrome browser, you will first need to download it in order to register using the step by step instructions below. Once you have downloaded and installed Chrome, it will ask you if to make Chrome your default browser. Press tab to the Make Default button and press enter. Then a Settings dialogue box will open. Tab until you hear “web browser Microsoft Edge or the name of your original default browser”. Press enter there and tab until you hear “Google Chrome button” and press enter. Google Chrome will then be your default browser.
Note, the instructions below have been based on Windows devices with NVDA and JAWS screen readers.
You will complete Form 2 by entering the information requested into ten edit fields. Your cursor will already be on the first edit field and you will hear “First name required, edit”. After you have input the information in each edit field, press Tab to move to the next edit field. The names of the ten edit fields are as follows:
Having entered the information into the edit fields, the form is complete. Press Tab three times and press enter on NEXT button to continue to Form 3.
CVAS does not have any subscription services available at this time. Your cursor will already be on the NEXT button, so simply press enter to continue to Form 4.
TERMS AND CONDITIONS OF USE OF CVAS AND ITS RELATED WEBSITES ALL USERS ARE ENCOURAGED TO READ IN ITS ENTIRETY THE TERMS AND CONDITIONS OF USE OF CVAS AND ITS RELATED WEBSITES, “cvas-ctu.org” AND “cvas.info”. YOU WILL BE ASKED TO AGREE TO AND ACCEPT THESE TERMS AND CONDITIONS BEFORE YOU CAN USE CVAS.
The Caribbean Telecommunications Union (CTU) is implementing a new initiative for Deaf and Blind users in the Caribbean, the Caribbean Video Assistance Service (CVAS). It has launched a pilot project to test and determine how best to operate the service, given that this is a new service in the region. CVAS uses a software platform and a user application known as PUC (Personal Universal Communicator) provided by VTCSecure, Inc. of the United States. CVAS is a free service and as such you may use the service during the testing phase, under the following terms and conditions:
The CTU and VTCSecure Inc. will not be liable for any loss or damage of any nature from use of CVAS.
The CTU, its agents and/or affiliates shall not be liable for damages or expenses caused and/or suffered as a result of any use of misunderstandings or miscommunications due to poor or erroneous translations. In particular, neither the agents, CTU, CVAS nor VTCSecure Inc. shall be held liable for the following through use of CVAS:
Agents shall terminate a call deemed in violation of these terms and conditions of use. Any call containing the following shall be terminated immediately:
We reserve the right to terminate access to the service by any user deemed to be abusing the service or using it in a manner that is inappropriate, offensive or causes a breach of these terms and conditions.
We will not share users’ information with companies, organisations or individuals without the consent of the user. However, we may share non-personally identifiable user information with CTU Member States, the media and our partners such as publishers, advertisers, developers, or rights holders.
That you will not use CVAS and its related websites if you do not agree to all of the terms and conditions stated herein.
8th May 2020
A new screen will then open. Press Control Home to go to the top of the screen and you will hear “Success”. Press on the down arrow and you will hear the remainder of the narrative on that screen indicating you are to go to your email inbox.
You will then go to your email inbox to complete the next steps of set up process.
Search your Inbox and Promotions folders for the email and, if it is not there, your Junk Mail or Spam folders, for an email from donotreply@puc.network, with the subject New User Verification. If you wish to verify the validity of the email, please contact cvas@ctu.int.
If the email is in your Junk Mail or Spam folder, move the message into your Inbox in order to read it properly.
When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”
A new screen will open and you will hear a message of Congratulations, which will say:
“You have now been successfully registered as a CVAS user. However, to use the service, you must download and install the CVAS app. Press on the link in the email, which says “(START USING THE SERVICE)”.
Once you press enter on the link in the email, you will be taken to the CVAS website home page. For now, please press enter on the link below to go to the Guide to using the CVAS app on your mobile phone, which is the final Guide of the three Guides for Blind Users.
You register for CVAS by completing four forms. This can now be done from within the CVAS app.
To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at cvas@ctu.int with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.
If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.
If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".
If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.
CVAS will generally work with the Safari browser that comes with Mac devices and will work with the Chrome browser, if using Chrome as your default browser. However, if you do not have Chrome on your device and experience issues registering using Safari, you will first need to download Chrome from the App Store in order to register using the step by step instructions below.
You will complete Form 2 by entering the information requested into ten edit fields. Your cursor will already be on the first edit field. After you have completed the edit field, press on Tab to move to the next edit field and so on. The names of the ten edit fields you will hear are as follows:
Having entered the information into the edit fields, the form is complete. Press Tab three times and select NEXT to continue to Form 3.
CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply press enter on NEXT to continue to Form 4.
A new screen will then appear and you will hear “Success” and other dialogue that will say you should go to your email inbox.
Search your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders for an email from donotreply@puc.network, with the subject New User Verification. If you wish to verify the validity of the email, please contact cvas@ctu.int.
If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.
When you open the email, you will hear “Your first name. Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”
Press Control Option Space together on the link in the email and a new screen will appear with a message of Congratulations, which will say, “You have now been successfully registered as a CVAS user. However, to use the service, you must download and configure the CVAS app”. Press Control Option Space on the link in the email, which says “(START USING THE SERVICE)” and you will be taken to the CVAS website home page. From there you can return to the CVAS app. However, for now please continue to the next guide on using CVAS.
Caribbean Telecommunications Union
: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago
: +1(868)628-0281, ext. 234
: cvas@ctu.int
© 2020 Caribbean Video Assistance Service. All Rights Reserved.