cvas@ctu.int | +1(868)628-0281, ext. 234 | Monday, Wednesday, Friday: 11am - 7pm
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CVAS Guides for Blind Users

To become a CVAS user, all you need is the CVAS app, which is available for mobile devices in the Apple App Play for iOS devices.


We have set out below three step by step guides that explain what you will do to get up and running, and using CVAS.

The three guides are as follows:

Note, please read all three guides before downloading the app and registering for CVAS.

Guide for Downloading and Installing CVAS

Step 1: Download the Application

Use the link below to download CVAS onto your Mac computer.

Download Mac App

Step 2: Install the Application

Locate the downloaded file on your computer, open it and add CVAS to your applications.

If you receive a notification that "CVAS can't be opened because Apple cannot check it for malicious software" select OK then go to System Preferences and open Security and Privacy. Under the general tab navigate to Allow apps downloaded from: "CVAS" was blocked from use beacause it is not from an identified developer. Select Open Anyway as well as "Open" on the next notification that may appear.

Like a mobile application, permissions must be granted for the application to access you location, camera and microphone. Select OK on the notfication requesting this access.

Once this is done, accept the terms and conditions.

The CVAS application will now launch.

You have now successfully downloaded and installed the CVAS application.

Existing users may continue to the Guide to using CVAS. New users may proceed to the next guide on registering for CVAS.

End of Mac computer CVAS Download and Installation Guide.

CVAS Registration Guide

You register for CVAS by completing four forms. This can now be done from within the CVAS app.

To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at cvas@ctu.int with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.

If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.

If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".

If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.

Note:

CVAS will generally work with the Safari browser that comes with Mac devices and will work with the Chrome browser, if using Chrome as your default browser. However, if you do not have Chrome on your device and experience issues registering using Safari, you will first need to download Chrome from the App Store in order to register using the step by step instructions below.

Step 1 - Form 1: Used to enter a User Name and Password of your choice

  1. After you have read the guide and you press enter on the Register link, you will be taken to Form 1. The registration link that will take you to Form 1 is located on the login screen of the CVAS app.
  2. If you experience difficulty registering with Safari and you do not have Chrome downloaded on your device, when your cursor is on the Register link, press Control, Option, Shift and the letter M at the same time and a list of items will become available. Press the down arrow until you hear “Select Open with”. When you hear “Open with”, a list of items will become available and you press on the down arrow until you hear “Chrome”. Press Control Option Space and your computer will open Form 1 in Chrome.
  3. When Form 1 opens, your cursor will be on the first edit or text field and Voice Over (VO) will say “User sign up, dialogue, with three items, User name required, the name you will use to log in”.
  4. Press Control, Option and the left arrow together three times and you will hear “Enter a User Name that you would like to use with this program”, which is the first of three lines of instructions regarding your User Name.
  5. Then press Control, Option and the right arrow together and you will hear the second line of instructions. Repeat and you hear line 3.
  6. Press Control Option and the right arrow together and you will be taken to the first text field and you will hear “User name required, the name you will use to log in, required invalid data, edit text”. You will then enter the User Name of your choice, taking into account the instructions you will have previously heard.
  7. Press Control Option and right arrow and you will hear “Check Name button”. Press Control Option and the left arrow or press Shift Tab and you will hear the user name you entered.
  8. If it is not correctly entered, you will need to re-enter your User Name and check again to ensure your it is correctly entered.
  9. Once your User Name is correct, press Control Option and right arrow and you will hear the first line of instructions related to the Password you will be asked to enter.
  10. Then press Control, Option and the right arrow again and you will hear the second line. Repeat and you hear line 3.
  11. Press Control, Option and the right arrow and you will be taken to the next edit field and you will hear “Password required. The Password you will use to log in. Required. Invalidate data. Secured Edit Text”.
  12. Enter the password of your choice and then press Control, Option and the right arrow and you will hear “Show Password Button”. Press Control, Option and space and then Control, Option and the left arrow you will hear the password you entered.
  13. If it is not correctly entered, re-enter the Password you want to use and check that you have entered it correctly.
  14. Once your password is correct, press Control Option and Space at the same time and you will hear “Hide Password”.
  15. Press Control, Option and the right arrow and you will hear “Cancel Button”. Press Control, Option and the right arrow again and you will hear “Next Button”. Press Control Option and Space bar and you will be taken to Form 2.

Step 2 - Form 2: General information to be entered

You will complete Form 2 by entering the information requested into ten edit fields. Your cursor will already be on the first edit field. After you have completed the edit field, press on Tab to move to the next edit field and so on. The names of the ten edit fields you will hear are as follows:

  1. First Name
  2. Last Name
  3. Email
  4. Address Line 1
  5. Address Line 2 (This input field can be left blank)
  6. City
  7. For State/County: Enter N/A
  8. For Postal Code: Do not enter anything, leave blank.
  9. Country Code: Enter TT
  10. PSTN Number: Enter the 10-digit mobile phone number (starting with the Trinidad and Tobago area code, 868) for the phone onto which you will download and install the CVAS app.

Having entered the information into the edit fields, the form is complete. Press Tab three times and select NEXT to continue to Form 3.

Step 3 - Form 3: Subscription services.

CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply press enter on NEXT to continue to Form 4.

Step 4 - Form 4: The terms and conditions for your use of CVAS.

  1. Form 4 opens. You then press Shift Tab together three times and then Control Option and left arrow together twice until you hear “Terms and Conditions of Use of CVAS and its related websites” and then all the Terms and Conditions will be read to you, which will end with the date 8th May 2020.
  2. Then press Control Option and right arrow and you will hear “Accept Terms and Conditions”.
  3. If you accept the Accept Terms and Conditions, press Control Option and right arrow and you will hear “Accept Terms, Check box, Unchecked, check box”.
  4. Then press Control Option and Space together to check the Accept Terms and Conditions box and you will hear “Accept Terms, Check box. Checked check box”.
  5. Press Control Option and right arrow three times until you hear “CREATE USER”. Press on that button to continue.

Step 5

A new screen will then appear and you will hear “Success” and other dialogue that will say you should go to your email inbox.

Step 6

Search your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders for an email from donotreply@puc.network, with the subject New User Verification. If you wish to verify the validity of the email, please contact cvas@ctu.int.

Step 7

If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.

Step 8

When you open the email, you will hear “Your first name. Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”

Step 9

Press Control Option Space together on the link in the email and a new screen will appear with a message of Congratulations, which will say, “You have now been successfully registered as a CVAS user. However, to use the service, you must download and configure the CVAS app”. Press Control Option Space on the link in the email, which says “(START USING THE SERVICE)” and you will be taken to the CVAS website home page. From there you can return to the CVAS app. However, for now please continue to the next guide on using CVAS.

Guide for Using CVAS

End of Mac Computers, laptops and tablets CVAS Registration Guide.

Guide to using CVAS

Please review the steps below that explain how to use CVAS.

Step 1 - Login

To log in for first time, open the CVAS application and you will hear “Username edit box CVAS”. CVAS will already be in the first input field at the top of the log in screen. Enter your user name.

Then, locate the next field and you will hear “Editing Password Edit box”. Enter your password.

Locate the Login button and select it to log into the application.

After you have logged in for the first time, you will remain logged in unless you choose to log out of the application.

Below is a description of the other important items contained on the Welcome screen:

  1. Navigate the app until you hear “Welcome, your user name and My Contacts”.
  2. Continue navigating and you will hear “Favourites”, which will already have included the contacts from you mobile phone.
  3. Continue navigating and you hear History button, which will contain a history of the calls you make.
  4. Continue navigating to get to the dial pad button where you dial numbers on the dial pad to make a call.
  5. Continue navigating to Contacts where you can access your contact list here.
  6. Continue navigating to get to Chat, which will contain all the CVAS text messages you receive.
  7. Continue navigating and finally, you will hear “More”. This button opens up a dropdown menu, which contains the following options, “Settings, Resources, Self-preview and Voicemail”.

Step 2 - Making a Call

Having logged in, to make a call, select Dial pad. The dial pad is the usual dial pad you are accustomed to on a mobile device. Dial 0, then navigate to the video call button and select it to make a video call so that the agent will see and be able to assist you.

Step 3 - Speaking with an agent

Once you call using CVAS, you will be connected to an agent. Simply tell the agent about the assistance you need and they will provide it by using the camera on your mobile device.

Remember, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.

Step 4 - Ending your call

To end your call, navigate until you hear “hang up call” and then do so.

Step 5 - Logging out of CVAS

Should you need to log out of CVAS, navigate to the “More” option on the welcome screen and open the menu. Then, navigate to “Settings” and continue until you “logout” and select this option. You will hear “Logout?”. Navigate to the yes button, select it and you will be logged out. You will be logged out of CVAS and returned to the Login screen for the CVAS Network.

Step 6 – If you forget your password

If you need a new password, send an email to cvas@ctu.int and ask for a temporary password to be provided to you.

Step 7 – If you want to change your password

Use the Change Password link that you will see on the Log in page of the CVAS app. Note you must know your old password to use this link.

Congratulations

You have now completed reviewing the three CVAS User Guides.

Welcome to CVAS - we look forward to being of service to you!
CTU logo in white against a blue background

Caribbean Telecommunications Union

: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago

: +1(868)628-0281, ext. 234

: cvas@ctu.int

© 2020 Caribbean Video Assistance Service. All Rights Reserved.