To become a CVAS user, all you need is the CVAS app, which is available for mobile devices in the Apple App Play for iOS devices.
We have set out below three step by step guides that explain what you will do to get up and running, and using CVAS.
The three guides are as follows:
Note, please read all three guides before downloading the app and registering for CVAS.
Use the link below to download CVAS onto your Mac computer.
Locate the downloaded file on your computer, open it and add CVAS to your applications.
If you receive a notification that "CVAS can't be opened because Apple cannot check it for malicious software" select OK then go to System Preferences and open Security and Privacy. Under the general tab navigate to Allow apps downloaded from: "CVAS" was blocked from use beacause it is not from an identified developer. Select Open Anyway as well as "Open" on the next notification that may appear.
Like a mobile application, permissions must be granted for the application to access you location, camera and microphone. Select OK on the notfication requesting this access.
Once this is done, accept the terms and conditions.
The CVAS application will now launch.
You have now successfully downloaded and installed the CVAS application.
Existing users may continue to the Guide to using CVAS. New users may proceed to the next guide on registering for CVAS.
You register for CVAS by completing four forms. This can now be done from within the CVAS app.
To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at email@example.com with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.
If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.
If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".
If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.
CVAS will generally work with the Safari browser that comes with Mac devices and will work with the Chrome browser, if using Chrome as your default browser. However, if you do not have Chrome on your device and experience issues registering using Safari, you will first need to download Chrome from the App Store in order to register using the step by step instructions below.
You will complete Form 2 by entering the information requested into ten edit fields. Your cursor will already be on the first edit field. After you have completed the edit field, press on Tab to move to the next edit field and so on. The names of the ten edit fields you will hear are as follows:
Having entered the information into the edit fields, the form is complete. Press Tab three times and select NEXT to continue to Form 3.
CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply press enter on NEXT to continue to Form 4.
A new screen will then appear and you will hear “Success” and other dialogue that will say you should go to your email inbox.
Search your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders for an email from firstname.lastname@example.org, with the subject New User Verification. If you wish to verify the validity of the email, please contact email@example.com.
If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.
When you open the email, you will hear “Your first name. Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”
Press Control Option Space together on the link in the email and a new screen will appear with a message of Congratulations, which will say, “You have now been successfully registered as a CVAS user. However, to use the service, you must download and configure the CVAS app”. Press Control Option Space on the link in the email, which says “(START USING THE SERVICE)” and you will be taken to the CVAS website home page. From there you can return to the CVAS app. However, for now please continue to the next guide on using CVAS.
Please review the steps below that explain how to use CVAS.
To log in for first time, open the CVAS application and you will hear “Username edit box CVAS”. CVAS will already be in the first input field at the top of the log in screen. Enter your user name.
Then, locate the next field and you will hear “Editing Password Edit box”. Enter your password.
Locate the Login button and select it to log into the application.
After you have logged in for the first time, you will remain logged in unless you choose to log out of the application.
Below is a description of the other important items contained on the Welcome screen:
Having logged in, to make a call, select Dial pad. The dial pad is the usual dial pad you are accustomed to on a mobile device. Dial 0, then navigate to the video call button and select it to make a video call so that the agent will see and be able to assist you.
Once you call using CVAS, you will be connected to an agent. Simply tell the agent about the assistance you need and they will provide it by using the camera on your mobile device.
Remember, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.
To end your call, navigate until you hear “hang up call” and then do so.
Should you need to log out of CVAS, navigate to the “More” option on the welcome screen and open the menu. Then, navigate to “Settings” and continue until you “logout” and select this option. You will hear “Logout?”. Navigate to the yes button, select it and you will be logged out. You will be logged out of CVAS and returned to the Login screen for the CVAS Network.
If you need a new password, send an email to firstname.lastname@example.org and ask for a temporary password to be provided to you.
Use the Change Password link that you will see on the Log in page of the CVAS app. Note you must know your old password to use this link.
You have now completed reviewing the three CVAS User Guides.
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: +1(868)628-0281, ext. 234
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