To become a CVAS user, all you need is the CVAS app, which is available for mobile devices in the Apple App Play for iOS devices.
We have set out below three step by step guides that explain what you will do to get up and running, and using CVAS.
The three guides are as follows:
Note, please read all three guides before downloading the app and registering for CVAS.
Use the link below to download CVAS onto your smart phone or locate the app by entering CVAS in your phone’s search box for the Apple App Store
Open the CVAS app. Be sure to accept the permission requests for access to your microphone and camera for optimal use of the app. Once this is done your voice over will say “CVAS button”, which is at the top of the log in screen. This will confirm that you have successfully installed CVAS and are on the log in screen.
You have now downloaded and installed CVAS on your Apple phone.
Existing users may continue to the Guide to using CVAS. New users may proceed to the next guide on registering for CVAS.
You register for CVAS by completing four forms. This can now be done from within the CVAS app.
To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at firstname.lastname@example.org with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.
If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.
If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".
If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.
Note, after you complete each edit field in one of the forms to be completed, touch at the top of the screen, then swipe to the right to go to the edit field to hear what you entered. If there is an error, double tap and re-enter the information. Then touch again to the top of the screen and swipe right until you get to the next edit field and so on.
CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply double tap on NEXT to continue to Form 4.
A screen will then open and you will hear “Your user has been created and is waiting for your response. Follow the link in that email to complete the next step, heading level 4”.Then you will go to your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders, for an email from email@example.com, with the subject “New User Verification”. If you wish to verify the validity of the email, please contact firstname.lastname@example.org.
If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.
When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”
Swipe right until you hear the link “Press here to continue the setup process” Double tap there and a new screen will open and you will hear a message of Congratulations, which will say “You have now been successfully registered as a CVAS user. However, to use the service, you must download and install the CVAS app. Press on the link in the email, which says “(START USING THE SERVICE)”.
Swipe right until you hear the link “(START USING THE SERVICE)”, double tap there and you will be taken to the CVAS website home page. You can now return to the CVAS app. However, for now, swipe right on the link below and double tap there to go to the Guide to using the CVAS app, which is the final Guide of the three Guides for Blind Users.
Please review the steps below that explain how to use CVAS.
To log in for the first time, double tap on the CVAS icon on your mobile phone screen, the app will open and you will hear CVAS Button. Swipe right and you will hear Provider dropdown button, double tap on that button and you will hear select provider. Swipe right to the CVAS button, double tap it and you will hear button.
Next, swipe right to the area where you will hear “Text field is editing, user name character mode, insertion point at start”. Double tap there to open the keyboard and type in your user name.
Then, locate the next button at the bottom right side of the keyboard. Double tap there to get to the password field, where you will hear “Secured text field, is editing password character mode, insertion point at start.” Type your password and then locate the Done button at the bottom right side of the keyboard. Double tap there and the keyboard will close.
Then you will hear the “number of characters and secured text field.” Double tap to edit. Swipe right once to the Show button and double tap there to show your password. Swipe back or left to the password area and you will hear the password you inserted in plain characters, followed by “Text field Double tap to edit”. If you need to correct or change the password, double tap there and the keyboard will open. Retype your password and then locate the Done button at the bottom right side of the keyboard. Double tap there the keyboard will close and you will hear “the number of characters and secured text field, double tap to edit”. Swipe right to the Hide button and double tap there to hide your password.
Swipe right to the log in button and double tap there to log in. You will then be taken to the Login screen and will hear “Add Contacts default”. Below is a description of the other important information contained on the login screen.
To make a call, select Dial pad on the screen by swiping right or left and then double tapping. The dial pad is the usual dial pad you are accustomed to on your iPhone. Dial 0, then swipe right to the Video call button and double tap there to contact an agent to assist you. To ensure the agent will see you, make sure you select the video call option on the lower, left hand side of the dial pad. Note, the right call button is for audio only and should not be selected.
Once you make a call out with CVAS, you will be connected to an agent. Simply inform the agent about the assistance you need and they will provide it by using the camera on your mobile device.
By default, when you initiate the call, the front camera of the phone will be turned on. While the call is in progress, to change the camera view to the back camera so that the agents can assist you, swipe right to “Switch camera over button”. Double tap there and the back camera will be turned on.
What if the agent tells you they can’t see well? Swipe left or right until you hear “flashlight button”, then double tap to turn it on in order to help the agent see more clearly.
Remember, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.
To end your call, swipe left or right until you hear “Toggle call controls.” Double tap there, swipe right to the “End call button” or put your finger to the bottom middle of the phone’s screen and you would hear “end call button”. Double tap and the call will be ended.
Should you need to log out of CVAS, swipe right to the More button, then double tap there to activate a menu that lists the options in the following order – Settings, Resources and Self-Preview. Swipe left until you hear “Settings” and then double tap.
This will launch another menu and you will swipe right until you hear “Logout. Double tap there and a dialogue box will appear requesting confirmation you wish to log out. Swipe right to Yes and double tap to confirm. You will then be logged out of CVAS and returned to the CVAS Network Login screen.
If you need a new password, send an email to email@example.com and ask for a temporary password to be provided to you.
Use the Change Password link that you will see on the Log in page of the CVAS app. Note you must know your old password to use this link.
You have now completed reviewing the three CVAS User Guides.
Caribbean Telecommunications Union
: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago
: +1(868)628-0281, ext. 234
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