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CVAS Guides for Blind Users

To become a CVAS user, all you need is the CVAS app, which is available for mobile devices in the Apple App Play for iOS devices.


We have set out below three step by step guides that explain what you will do to get up and running, and using CVAS.

The three guides are as follows:

Note, please read all three guides before downloading the app and registering for CVAS.

Guide for Downloading and Installing CVAS

Use the link below to download CVAS onto your smart phone or locate the app by entering CVAS in your phone’s search box for the Apple App Store

Apple Store

Open the CVAS app. Be sure to accept the permission requests for access to your microphone and camera for optimal use of the app. Once this is done your voice over will say “CVAS button”, which is at the top of the log in screen. This will confirm that you have successfully installed CVAS and are on the log in screen.

You have now downloaded and installed CVAS on your Apple phone.

Existing users may continue to the Guide to using CVAS. New users may proceed to the next guide on registering for CVAS.

CVAS Registration Guide

You register for CVAS by completing four forms. This can now be done from within the CVAS app.

To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at cvas@ctu.int with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.

If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.

If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".

If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.

Note, after you complete each edit field in one of the forms to be completed, touch at the top of the screen, then swipe to the right to go to the edit field to hear what you entered. If there is an error, double tap and re-enter the information. Then touch again to the top of the screen and swipe right until you get to the next edit field and so on.

Step 1 - Form 1: Used to enter a User name and Password

  1. After you have read all three guides and press enter on the Register link, which is located at the base of the CVAS app login screen. The Blind User Registration option is the second registration option titled create new user. When selected Form 1 will open and you will hear “User name required, the name you will use to log in”.
  2. Swipe left to go back to the web address/URL, then swipe right and you will hear “User Sign up heading.”
  3. Swipe right to hear the first line of the instructions regarding your User name; swipe again for the second line and a third time for the last line.
  4. Swipe right again and you will hear “User name required, the name you will use to log in, text field required, invalid data”. Double tap there to bring up the keyboard and enter a 6-character user name, without spaces or any special characters.
  5. Swipe right and you will hear “Check User name button”.
  6. Touch at the top of the screen and you will hear “User Sign Up, heading”. Swipe right until you hear, “User name required, the name you will use to log in, text field required, and the User name you entered”.
  7. If the User name is not correctly entered, you will need to re-enter it and check again to ensure your it is correctly entered. Note, to move to another edit field or button on the Form, always touch at the top of the screen and swipe right until you get to the next edit field or button.
  8. Touch at the top of the screen and you will hear “User Sign Up, heading”. Swipe right a number of times, until you hear the first line of instructions related to the Password you will be asked to enter. Then swipe right again and you will hear the second line. Repeat and you will hear line 3.
  9. Swipe right and you will be taken to the next edit field and you will hear “Password required. The Password you will use to log in. Required. Invalidate data. Secured Edit Text”. Double tap there to bring up the keyboard and enter the Password you wish to use, which must be at least 8 characters long.
  10. Enter the password of your choice and then touch at the top of the screen and swipe right until you hear “Show Password Button”. Double tap and then swipe left to the Password edit field and you will hear the password you entered.
  11. If it is not correctly entered, double tap and re-enter the Password you want to use and check that you have entered it correctly.
  12. Once your password is correct, touch at the top of the screen and swipe right until you hear “Hide Password”. Double there to hide the Password
  13. Then swipe right until you hear “Next button”. Double tap there and you will be taken to Form 2.

Step 2 - Form 2: General information to be entered

  1. When you are taken to Form 2, you will hear “First name, text field required, invalid data”. Double tap there to bring up the keyboard and enter your first name.
  2. Swipe left and you will hear “General Information heading level 3”. Swipe right until you hear “Last name text field required, invalid data”. Double tap there to bring up the keyboard and enter your last name.
  3. Either swipe left and you will hear “General Information” or touch at the top of the screen and you will hear “General Information”. Swipe right until you hear “Email text field required, invalid data”. Double tap there to bring up the keyboard and enter your email address.
  4. Touch at the top of the screen to General Information. Swipe right until you hear “Address 1 text field required, invalid data”. Double tap there to bring up the keyboard and enter an abbreviated address. Note, there is an Address 2 text field but it is not a required field.
  5. Touch at the top of the screen to General Information. Swipe right until you hear “City text field required, invalid data”. Double tap there to bring up the keyboard and enter your city, such as Arima.
  6. Touch to the top of the screen to General Information. Swipe right until you hear “State/County, text field required, invalid data”. Double tap there to bring up the keyboard and enter NA.
  7. Touch at the top of the screen to General Information. Swipe right until you hear “Postal Code text field, zip code required for addresses in the US”. Do not enter anything.
  8. Swipe right and you will hear, “Country Code text field required, invalid data”. Double tap there to bring up the keyboard and enter TT.
  9. Touch at the top of the screen to General Information. Swipe right until you hear “PSTN telephone number text field required, invalid data”. Double tap there to bring up the keyboard and enter your ten-digit mobile phone number, starting with the area code 868. Use the number of the phone you will install the CVAS app on.
  10. Touch at the top of the screen to General Information. Swipe right until you hear “Next”. Before hearing Next you will hear Previous and Cancel. Double tap on Next and you will be taken to Form 3.

Step 3 - Form 3: Subscriptions

CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply double tap on NEXT to continue to Form 4.

Step 4 - Form 4: The terms and conditions for your use of CVAS

  1. As Form 4 opens, you will hear “Create user dim”.
  2. Swipe left until you hear “User Signup heading level 2”. Swipe right and you will hear “web dialogue, Terms and Conditions, heading level 3” and then you will hear the information contained in the Terms and Conditions that all users must agree to. Please read them in their entirety.
  3. When all the dialogue in the Terms and Conditions has been heard, swipe right and you will hear “Accept Terms and Conditions Check box, check box not checked”.
  4. If you accept the Accept Terms and Conditions, double tap there to check the Accept Terms and Conditions box.
  5. Swipe right three times until you hear Create User button. Double tap there.

Step 5

A screen will then open and you will hear “Your user has been created and is waiting for your response. Follow the link in that email to complete the next step, heading level 4”.Then you will go to your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders, for an email from donotreply@puc.network, with the subject “New User Verification”. If you wish to verify the validity of the email, please contact cvas@ctu.int.

Step 6

If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.

Step 7

When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”

Step 8

Swipe right until you hear the link “Press here to continue the setup process” Double tap there and a new screen will open and you will hear a message of Congratulations, which will say “You have now been successfully registered as a CVAS user. However, to use the service, you must download and install the CVAS app. Press on the link in the email, which says “(START USING THE SERVICE)”.

Step 9

Swipe right until you hear the link “(START USING THE SERVICE)”, double tap there and you will be taken to the CVAS website home page. You can now return to the CVAS app. However, for now, swipe right on the link below and double tap there to go to the Guide to using the CVAS app, which is the final Guide of the three Guides for Blind Users.

Guide for Using CVAS

End of iPhone CVAS Registration Guide.

Guide to using CVAS

Please review the steps below that explain how to use CVAS.

Step 1 - Login

To log in for the first time, double tap on the CVAS icon on your mobile phone screen, the app will open and you will hear CVAS Button. Swipe right and you will hear Provider dropdown button, double tap on that button and you will hear select provider. Swipe right to the CVAS button, double tap it and you will hear button.

Next, swipe right to the area where you will hear “Text field is editing, user name character mode, insertion point at start”. Double tap there to open the keyboard and type in your user name.

Then, locate the next button at the bottom right side of the keyboard. Double tap there to get to the password field, where you will hear “Secured text field, is editing password character mode, insertion point at start.” Type your password and then locate the Done button at the bottom right side of the keyboard. Double tap there and the keyboard will close.

Then you will hear the “number of characters and secured text field.” Double tap to edit. Swipe right once to the Show button and double tap there to show your password. Swipe back or left to the password area and you will hear the password you inserted in plain characters, followed by “Text field Double tap to edit”. If you need to correct or change the password, double tap there and the keyboard will open. Retype your password and then locate the Done button at the bottom right side of the keyboard. Double tap there the keyboard will close and you will hear “the number of characters and secured text field, double tap to edit”. Swipe right to the Hide button and double tap there to hide your password.

Swipe right to the log in button and double tap there to log in. You will then be taken to the Login screen and will hear “Add Contacts default”. Below is a description of the other important information contained on the login screen.

  1. Swipe right until you hear “Welcome and your user name”.
  2. Swipe right and you will hear My Contacts, which will already have the contacts from you mobile phone.
  3. Swipe right until you hear History button, which will contain a history of the calls you make. Swipe right to get to the dial pad button, you dial numbers on the dial pad to make a call.
  4. Swipe right to Contacts, you can access your contact list here.
  5. Swipe right to get to Chat, which will contain all the CVAS text messages you receive.
  6. Swipe right and you will hear More Button. This button has the options Settings, Resources, Self-preview and Voicemail.

Step 2 - Making a Call

To make a call, select Dial pad on the screen by swiping right or left and then double tapping. The dial pad is the usual dial pad you are accustomed to on your iPhone. Dial 0, then swipe right to the Video call button and double tap there to contact an agent to assist you. To ensure the agent will see you, make sure you select the video call option on the lower, left hand side of the dial pad. Note, the right call button is for audio only and should not be selected.

Step 3 - Speaking with an agent

Once you make a call out with CVAS, you will be connected to an agent. Simply inform the agent about the assistance you need and they will provide it by using the camera on your mobile device.

By default, when you initiate the call, the front camera of the phone will be turned on. While the call is in progress, to change the camera view to the back camera so that the agents can assist you, swipe right to “Switch camera over button”. Double tap there and the back camera will be turned on.

What if the agent tells you they can’t see well? Swipe left or right until you hear “flashlight button”, then double tap to turn it on in order to help the agent see more clearly.

Remember, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.

Step 4 - Ending your call

To end your call, swipe left or right until you hear “Toggle call controls.” Double tap there, swipe right to the “End call button” or put your finger to the bottom middle of the phone’s screen and you would hear “end call button”. Double tap and the call will be ended.

Step 5 - Logging out of CVAS

Should you need to log out of CVAS, swipe right to the More button, then double tap there to activate a menu that lists the options in the following order – Settings, Resources and Self-Preview. Swipe left until you hear “Settings” and then double tap.

This will launch another menu and you will swipe right until you hear “Logout. Double tap there and a dialogue box will appear requesting confirmation you wish to log out. Swipe right to Yes and double tap to confirm. You will then be logged out of CVAS and returned to the CVAS Network Login screen.

Step 6 – If you forget your password

If you need a new password, send an email to cvas@ctu.int and ask for a temporary password to be provided to you.

Step 7 – If you want to change your password

Use the Change Password link that you will see on the Log in page of the CVAS app. Note you must know your old password to use this link.

Congratulations

You have now completed reviewing the three CVAS User Guides.

Welcome to CVAS - we look forward to being of service to you!
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Caribbean Telecommunications Union

: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago

: +1(868)628-0281, ext. 234

: cvas@ctu.int

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