To become a CVAS user, all you need is the CVAS app, which is available for mobile devices in the Google Play for Android devices.
We have set out below three step by step guides that explain what you will do to get up and running, and using CVAS.
The three guides are as follows:
Note, please read all three guides before downloading the app and registering for CVAS.
Use the link below to download CVAS onto your smart phone by entering CVAS in your phone’s search box for the Google Play Store or select the link below and install the app.
Open the CVAS app. Be sure to accept the permission requests for access to your microphone and camera for optimal use of the app. Once this is done your screen reader will say “User Name Edit box CVAS”. This will confirm that you have successfully installed CVAS and are on the log in screen.
You have now downloaded and installed CVAS on your Android phone.
Existing users may continue to the Guide to using CVAS. New users may proceed to the next guide on registering for CVAS.
You register for CVAS by completing four forms. This can now be done from within the CVAS app.
To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at email@example.com with your first and last name, a username and password, and your email address and smart phone number. You will receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.
If you do not wish to be pre-registered, go to Step 1 in the various registration guides below.
If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download and install the CVAS app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the "Change Password" option on the log in screen. To locate this option swipe down on the log in screen until the voice over reads "Forgot password button".
If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms.
CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply double tap on NEXT to continue to Form 4.
A screen will then open and you will hear “Your user has been created and is waiting for your response. Follow the link in that email to complete the next step, heading level 4”.Then you will go to your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders, for an email from firstname.lastname@example.org, with the subject “New User Verification”. If you wish to verify the validity of the email, please contact email@example.com.
If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.
When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”
Swipe right until you hear the link “Press here to continue the setup process” Double tap there and a new screen will open and you will hear a message of Congratulations, which will say “You have now been successfully registered as a CVAS user. However, to use the service, you must download and install the CVAS app. Press on the link in the email, which says “(START USING THE SERVICE)”.
Press Control Option Space together on the link in the email and a new screen will appear with a message of Congratulations, which will say, “You have now been successfully registered as a CVAS user. However, to use the service, you must download and install the CVAS app”. Press Control Option Space on the link in the email, which says “(START USING THE SERVICE)” and you will be taken to the CVAS website home page. From there you can return to the CVAS App. For now, please press Control Option Space on the link below to go to the Guide to using the CVAS app, which is the final Guide of the three Guides for Blind Users.
Please review the steps below that explain how to use CVAS.
To log in for first time, double tap on the CVAS icon on your mobile phone screen, the app will open and you will hear “Username edit box CVAS”. CVAS will already be in the first input field at the top of the log in screen. Double tap, the keyboard will open. Enter your user name.
Then, locate the Next button at the bottom right hand side of the keyboard. Double tap it and you will hear “Editing Password Edit box”.
Enter your password. Locate the Done button at the bottom right side of the keyboard. Double tap there, the keyboard will close and you will hear “Edit box password”.
Swipe once to the right to the Show Button. Double tap there, swipe left and you will hear your “password stated with the words Password edit box”. Swipe right and double tap to hide your password.
Swipe right to Login button and then double tap. You will then be taken to the Welcome screen and you will hear “Search edit box CVAS double tap and hold to long press”.
After you have logged in for the first time, thereafter, you log in by double tapping on the CVAS icon on your phone and you will be taken directly to the Welcome screen.
Below is a description of the other important items contained on the Welcome screen:
Having logged in, to make a call, select Dial pad on the screen by swiping right or left and then double tapping. The dial pad is the usual dial pad you are accustomed to on your Android phone. Dial 0, then swipe right to the video call button and double tap there to make a video call so that the agent will see and be able to assist you. Note, if you swipe right again you will go to the audio call button, which is for audio only and should not be selected.
Once you call using CVAS, you will be connected to an agent. Simply tell the agent about the assistance you need and they will provide it by using the camera on your mobile device.
By default, when you initiate the call, the front camera of the phone will be turned on. While the call is in progress, to change the camera view to the back camera so that the agents can assist you, swipe left or right until you get to “toggle call controls” and double tap. Swipe left until you get to “switch camera” and by double tapping there, you will switch to the back camera.
What if the agent tells you they can’t see well? Swipe left or right until you get to your phone's flashlight, then double tap to turn it on in order to help the agent see more clearly.
Remember, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.
To end your call, first swipe left or right until you hear “hang up call” and then double tap to do so.
Should you need to log out of CVAS, swipe until you get to “More” and then double tap to open the More menu. Then swipe left and you will hear “Settings” and double tap. Swipe right until you hear “logout” and then double tap. Then you will hear “Logout?”. Swipe right to the yes button and then double tap and you will be logged out.
A dialogue box will appear requesting confirmation you wish to log out. Swipe right to Yes and double tap to confirm you want to log out. You will be logged out of CVAS and returned to the Login screen for the CVAS Network.
If you need a new password, send an email to firstname.lastname@example.org and ask for a temporary password to be provided to you.
Use the Change Password link that you will see on the Log in page of the CVAS app. Note you must know your old password to use this link.
You have now completed reviewing the three CVAS User Guides.
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: +1(868)628-0281, ext. 234
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